Ryedale Vineyards

Our contact details

Name: Ryedale Vineyards

Address: Farfield Farm, Westow, YO60 7LS

Phone Number: 01653 658035

E-mail: info@ryedalevineyards.co.uk

The type of personal information we collect

We currently collect and process the following information:

Personal identifiers, contacts and characteristics (for example, name and contact details)

Email addresses

Website user statistics

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the

following reasons:

Vine Adopters Contact Details

Volunteer Pickers Contact Details

Harvest Newsletter (Once Annually)

Bookings for tours, tastings, private events

Bookings for staying with us

General enquiries

Goods bought online, on site or via telephone

We also receive personal information indirectly, from the following sources in the following

scenarios:

If you message us via social media platforms such as Facebook, Twitter Instagram, etc.

We use the information that you have given us in order to contact you regarding but not

limited to:

Reminders of up-coming stays, tours & tastings that you have booked with us

Automatic confirmation of bookings on tours, tastings immediately after booking

Automatic confirmation of goods bought online

Request for volunteers during harvest season

Date: 02/12/2022

Responding to enquires you have sent us

Send out goods via our online store to your chosen address

We will not share this information with anyone unless you explicitly ask us to.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on

for processing this information are:

Your consent. You are able to remove your consent at any time. You can do this by

contacting info@ryedalevineyards.co.uk

How we store your personal information

Your information is securely stored on a server which is secured by a third party.

We keep your personal contact details, addresses for 12 months. We will then dispose your

information by deleting this from our server.

We keep email addresses for 24 months if no contact has been received and dispose of this

by deleting your address from our contact’s list.

Website user statistics are non-identifying. These are automatically deleted from the

website analytics server after 12 months rolling.

Date: 02/12/2022

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you

think is inaccurate. You also have the right to ask us to complete information you think is

incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in

certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the

processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of

your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal

information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we

have one month to respond to you.

Please contact us at info@ryedalevineyards.co.uk or ring us on 01653 658035 if you wish to

make a request.

Date: 02/12/2022

How to complain

If you have any concerns about our use of your personal information, you can make a

complaint to us at info@ryedalevineyards.co.uk

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk